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5 posters

Notification of new PMs (Private Messages) [solved]

Candlelight.kk
Candlelight.kk
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Posts : 3207
Location : London

solved Notification of new PMs (Private Messages) [solved]

Post by Candlelight.kk Mon 28 May 2018 - 19:11

I have just discovered that a number of PMs that I have sent are still languishing in my OUTBOX.  This means that the recipient has not yet read that PM.  Once the recipient has read that PM, it transfers out of your OUTBOX into your SENT box.

I have done a test (by sending a PM to myself) to see if it's working OK.  Hmmm ... the PM got sent OK.  I got a notification by email telling me that there was a new PM on the forum, sent to me by 'Candlelight.kk'.
BUT - even though the test PM was there in my INBOX, the message at the top was telling me 'You have no new messages' !  and also the label in the top toolbar had not changed from saying 'No PM'.  That button should change to Notification of new PMs (Private Messages)  [solved] Anigif10 when there is a new message in your PM inbox.

The Notifications option at the right-hand corner of the top (black) toolbar also displayed that I had a new PM message, so all the rest seems to be working OK.

Thing is - unless you have ticked in your Preferences (and/or the Notifications option in the top right-hand corner of the black toolbar at top of the forum) that you wish to be notified by email when someone sends you a PM on the forum - you will not be aware that there are messages waiting for you in your Inbox!

In the circumstances, I would advise every member when next logging in to the forum to check your PM box for any PMs that you have not read - even though it's showing in the box above that there is 'No PM'.
Also - it would be a good idea to tick in your preferences/notifications the box to receive a notification by email to let you know that there is a message waiting for you there.

The same situation is happening on Krazy Kats forum, so it would appear to be a global Forumotion issue.
mac
mac

Posts : 919
Location : east midlands of England

solved Re: Notification of new PMs (Private Messages) [solved]

Post by mac Mon 28 May 2018 - 20:47

Could you send a global test p.m.?  Then we can see if our preferences are working OK.  I mostly check in several times a day anyway (as I do several other websites) so I don't necessarily see any emailed notification before I check in here routinely.  I don't remember ever seeing a flashing green message.
Candlelight.kk
Candlelight.kk
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Posts : 3207
Location : London

solved Re: Notification of new PMs (Private Messages) [solved]

Post by Candlelight.kk Mon 28 May 2018 - 21:13

mac wrote:Could you send a global test p.m.?  Then we can see if our preferences are working OK.  I mostly check in several times a day anyway (as I do several other websites) so I don't necessarily see any emailed notification before I check in here routinely.  I don't remember ever seeing a flashing green message.

Have just done so (21:10pm)  - sent to all members of the forum.

My own has come through, but no change up in the toolbar.

Gonna try something else now.
Candlelight.kk
Candlelight.kk
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Posts : 3207
Location : London

solved Re: Notification of new PMs (Private Messages) [solved]

Post by Candlelight.kk Mon 28 May 2018 - 21:29

giveup
Misty
Misty

Posts : 441

solved Re: Notification of new PMs (Private Messages) [solved]

Post by Misty Mon 28 May 2018 - 21:33

It worked for me Candlelight. thumb   I saw the green flashing New PM soon as I logged in.
Chance
Chance

Posts : 12

solved Re: Notification of new PMs (Private Messages) [solved]

Post by Chance Mon 28 May 2018 - 21:41

I got it too.
mac
mac

Posts : 919
Location : east midlands of England

solved Re: Notification of new PMs (Private Messages) [solved]

Post by mac Mon 28 May 2018 - 21:44

Worked fine.... Smile
evergreen
evergreen

Posts : 69

solved Re: Notification of new PMs (Private Messages) [solved]

Post by evergreen Mon 28 May 2018 - 21:57

Yep.  Worked ok for me.
Candlelight.kk
Candlelight.kk
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Posts : 3207
Location : London

solved Re: Notification of new PMs (Private Messages) [solved]

Post by Candlelight.kk Mon 28 May 2018 - 22:22

Good news.  Whatever caused the problem - it's solved now.  Working for me now too.  very happy 

Thanks to all who replied here - and to the 2 members who replied to my PM!

    Current date/time is Thu 2 Dec 2021 - 10:27